Shipping policy

All Canon Event products are printed to order by our fulfilment partner and shipped directly to you. Please read our shipping information carefully before placing your order.

PROCESSING TIME
Every order is individually produced after purchase. Processing typically takes 2–5 business days before your order ships. During high-demand periods, processing may take slightly longer.

ESTIMATED DELIVERY (after dispatch)
United States: 3–7 business days
Canada: 7–14 business days
United Kingdom / Europe: 7–14 business days
Rest of world: 10–20 business days

These are estimates. Actual delivery times may vary due to carrier delays, weather conditions, or customs processing.

TRACKING
You will receive a shipping confirmation email with a tracking number once your order has been dispatched. Allow up to 24 hours for tracking information to update after you receive this email.

INTERNATIONAL ORDERS
Canon Event ships worldwide. International orders may be subject to import duties, taxes, or customs fees charged by your country. These charges are the responsibility of the recipient and are not included in your order total. Canon Event has no control over customs delays.

SHIPPING COSTS
Shipping costs are calculated at checkout based on your delivery address and order contents.

LOST OR SIGNIFICANTLY DELAYED ORDERS
If your order has not arrived within the estimated delivery window, please contact us at [your email] with your order number and we will investigate with the carrier. Claims for lost orders must be submitted within 30 days of the estimated delivery date.

WRONG ADDRESS
Please ensure your shipping address is correct at the time of purchase. Canon Event is not responsible for orders delivered to an incorrectly entered address. If you notice an error immediately after placing your order, contact us as soon as possible — we can only make changes before the order enters production.